Founded in 2016, Katalon is the category leader in AI-augmented software testing, empowering hybrid testers—those blending manual, automation, and AI skills—to deliver exceptional digital experiences. Katalon enables software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams across 80+ countries, many of which are in the Fortune Global 500. Katalon has been named a G2 Leader in software testing for 11 consecutive quarters and a Great Place to Work for three consecutive years.

About the role:

At  Katalon, we are entering a new chapter with Katalon 2.0 — helping teams navigate the future of agentic testing and software quality in the AI era.

We are looking for a Community Manager to grow, engage, and activate Katalon’s global community of automation engineers, QA practitioners, students, developers, and testing enthusiasts.

This role will focus on strengthening relationships with our existing 130K+ user base, creating meaningful engagement programs, supporting advocacy initiatives, and helping position Katalon as a trusted voice in modern testing and agentic quality.

You will work closely with Marketing, Product, Customer Success, Developer Relations, and technical experts to build an active, high-value practitioner community.

What You’ll Do

Community Growth & Engagement

• Manage and grow Katalon’s global user community across owned and external channels.

• Design programs that encourage participation, engagement, advocacy, and peer learning.

• Create a clear engagement journey: user active contributor advocate champion.

• Segment and nurture different audiences, including students, free users, practitioners, and enterprise champions.

Community Programs & Events

• Organize and run recurring community activities, including:

  • Webinars and AMAs

  • Community meetups and virtual events

  • Product education sessions

  • User spotlight stories and technical discussions

• Support partnerships with industry communities, testing practitioners, and SMEs.

Content & Community Experience

• Collaborate with Marketing and Product teams to develop community-driven content, including:

  • Best practices

  • Testing playbooks

  • Product education materials

  • User success stories

  • Thought leadership around AI-driven testing and software quality

• Maintain an engaging presence across community touchpoints such as LinkedIn, Reddit, Discord, YouTube, forums, and community platforms.

Community Insights & Advocacy

• Gather feedback and insights from users and bring them back to Product, Engineering, and GTM teams.

• Help build and manage community advocacy, ambassador, or MVP-style programs.

• Track engagement, participation, activation, and advocacy metrics to measure impact.

Job Requirements

You Might Be a Great Fit If You:

• Have 4–8+ years of experience in community management, developer marketing, customer/community engagement, developer relations, or ecosystem programs.
• Have experience growing and engaging practitioner, technical, SaaS, developer, QA, or B2B communities.
• Are a strong communicator in English with excellent relationship-building skills.
• Enjoy building programs, events, partnerships, and repeatable engagement systems.
• Are comfortable working cross-functionally with Product, Marketing, Customer Success, and technical stakeholders.
• Have strong project management skills and can balance multiple initiatives simultaneously.
• Care about measurable impact — not just vanity metrics.

Nice to Have:

• Experience in SaaS, testing, DevTools, AI, or developer ecosystems.

• Experience managing online communities (Discord, Slack, forums, Reddit, LinkedIn groups, etc.).

• Familiarity with AI workflows, automation, software testing, or QA concepts.

• Experience running webinars, meetups, advocacy, or ambassador programs.

• Public-facing content experience (events, speaking, newsletters, or social channels).

Job Benefit

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
• Well-being & Work-life Balance: Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leave.
• Statutory Compliance: Labor compliance with local regulations that ensure employee security.
• Work Facilities & Accommodation: Top-notch equipment, supportive allowances, and A-class facilities.
• Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
• Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.